Bayou Construction Services Privacy Policy

This Privacy Policy explains how BCS collects, uses, discloses, and protects personal information through the website, online forms, email, text messages, telephone communications, consultations, and related business interactions. It does not replace privacy terms contained in a specific signed agreement when that agreement addresses a particular use of information.

BCS may collect the following categories of information depending on how you interact with us:

• Identity and contact information, including name, email address, telephone number, mailing address, and preferred contact method.
• Project and property information, including project address, ownership or authority information, service requested, property type, budget, timeline, measurements, plans, drawings, photographs, videos, product preferences, access information, and descriptions of existing conditions.
• Inquiry and relationship information, including messages, consultation details, estimates requested, appointments, contracts, change requests, customer service records, communication history, and marketing preferences.
• Transaction information, including estimates, invoices, payments, refunds, and payment status. The website does not currently collect payment card or bank account information. A separate banking or payment provider may collect payment information subject to its own terms and privacy practices.
• Website and device information, including Internet Protocol address, browser type, device type, operating system, approximate location derived from an Internet Protocol address, referring page, pages viewed, links selected, form activity, date and time information, cookie identifiers, and similar usage information.
• Marketing interaction information, including whether an email was delivered, opened, or selected, whether a form or advertisement led to an inquiry, communication preferences, and unsubscribe or opt out records.
• User submitted content, including files, photographs, plans, testimonials, reviews, and social media interactions.
• Applicant and business contact information, if the website contains an employment, subcontractor, vendor, supplier, or professional services form.

BCS may collect information directly from you, from a person authorized to act for you, automatically through the website and communications, from service providers, from referral partners, from public property or business records, from social media or review platforms, and from project participants such as contractors, subcontractors, suppliers, design professionals, inspectors, permitting authorities, property managers, and insurers.

BCS may use information to:

• Respond to inquiries and communicate about requested services.
• Evaluate project fit, conduct preliminary research, schedule consultations, prepare estimates, and plan or perform accepted work.
• Coordinate with employees, subcontractors, suppliers, design professionals, permitting authorities, inspectors, service providers, and other project participants.
• Create and administer estimates, contracts, change orders, invoices, payments, warranties, and business records.
• Provide customer service, maintain communication history, and resolve disputes.
• Send service related, transactional, safety, account, scheduling, and project communications.
• Send marketing emails and respond to inquiries by email, manual telephone call, or individual text message using the contact information provided.
• Measure website use, improve content and services, understand lead sources, and evaluate advertising.
• Protect the website, detect fraud or misuse, maintain security, enforce agreements, and comply with law.
• Establish, exercise, or defend legal claims and respond to lawful requests.
• Carry out another purpose disclosed when information is collected or authorized by you.

Google Analytics, a service provided by Google, is one of the analytics providers BCS uses to understand visits, traffic sources, page and content use, errors, and performance. Analytics may use identifiers to connect activity across sessions, browsers, and devices so visits are counted more accurately and a visitor's interactions are understood across more than one visit. Location information used for analytics is approximate, derived from an Internet Protocol address, and is not precise or GPS-level location.

Where you have consented, limited customer information may be used to improve conversion measurement and audience understanding. Any personally identifying information used for this purpose is submitted only in a de-identified or hashed form and is never sent in raw form. BCS does not send raw names, email addresses, telephone numbers, or message content to its analytics provider.

BCS may disclose information to the following categories of recipients when reasonably necessary:

• Website hosting, form, email, customer management, scheduling, document, cloud storage, analytics, security, communications, and technology providers.
• Payment processors, financial institutions, bookkeepers, and accounting providers.
• Employees, subcontractors, suppliers, estimators, design professionals, engineers, architects, inspectors, permitting authorities, utilities, delivery providers, and other project participants.
• Attorneys, accountants, insurers, auditors, consultants, and other professional advisers.
• Government bodies, law enforcement, courts, or other persons when disclosure is required or permitted by law, needed to protect rights or safety, or necessary to respond to legal process.
• A buyer, successor, lender, or adviser involved in a proposed or completed sale, merger, financing, reorganization, or transfer of some or all of the business, subject to appropriate confidentiality and legal requirements.
• Another person at your direction or with your consent.

Service providers are authorized to process information for the services they provide and are expected to handle it consistently with their agreements and applicable law.

Analytics advertising features may be used. Analytics information may be shared with or made available to BCS's linked advertising accounts so that advertising performance and lead sources can be measured and audiences can be understood.

BCS does not sell personal information for money. BCS may use analytics, advertising, social media, and similar technologies that disclose website and device information to their providers. Depending on the technology used and the law that applies, certain disclosures may be treated as a sale, sharing, or processing for targeted advertising even when no money changes hands.

Where required by applicable law, BCS will provide an available method to opt out and will recognize legally required browser based opt out signals when technically supported and applicable. You may also email info@builtbybayou.com with the subject "Privacy Request."

BCS does not knowingly sell or share personal information of children.

BCS retains information for as long as reasonably necessary for the purposes described in this policy, including to evaluate inquiries, perform services, maintain project and financial records, document consent and opt out requests, comply with recordkeeping obligations, resolve disputes, enforce agreements, and protect legal rights.

BCS retains financial, tax, and accounting records for at least seven years. BCS retains construction and project records, including contracts, change orders, and warranty documentation, for at least the applicable limitation and repose periods following completion. BCS retains insurance related records for the duration of the applicable coverage plus the applicable limitation period. BCS retains records documenting consent, marketing preferences, and opt out requests for at least four years.

Retention periods vary based on the type of information, the relationship, legal requirements, limitation periods, warranty periods, insurance needs, and security considerations. Information may be deleted, anonymized, or securely destroyed when it is no longer reasonably needed.

BCS uses reasonable administrative, technical, and physical measures appropriate to the nature of the information it maintains. No website, email, text message, storage system, or transmission method is completely secure. BCS therefore cannot guarantee absolute security.

If BCS determines that a security incident requires notice under applicable law, BCS will provide the required notice within the legally applicable time and manner.

You may:

• Unsubscribe from marketing email by using the unsubscribe link in a marketing email.
• Ask BCS to stop nonessential text messages or telephone calls by clearly communicating that request.
• Adjust available cookie choices through any preference tool BCS makes available or through browser and device controls.
• Contact BCS to update contact details or communication preferences.

Depending on where you live and whether a privacy law applies to BCS, you may have rights to request access, correction, deletion, or a portable copy of personal information, or to opt out of certain targeted advertising, sale, sharing, or profiling. To submit a request, email info@builtbybayou.com with the subject "Privacy Request."

BCS may request information reasonably necessary to verify identity, authority, and the scope of a request. BCS may retain information necessary to document and honor an opt out or to comply with law. BCS will not unlawfully discriminate against a person for exercising an applicable privacy right.

The website is intended for adults seeking construction or property related services and is not directed to children under 13. BCS does not knowingly collect personal information online from children under 13. If you believe a child under 13 submitted personal information, contact BCS so the information can be reviewed and deleted as appropriate.

Third party websites, platforms, embedded tools, and services have their own privacy practices. BCS does not control those practices. Review the privacy information of a third party before providing information directly to it.

BCS may update this Privacy Policy prospectively as practices, services, or legal requirements change. The revised policy will display a new effective or last updated date. BCS will provide additional notice or obtain consent when required for a material change.